Yelp Assistant

Yelp Assistant, a new conversational AI feature, is transforming the way consumers discover and connect with service professionals. Developed by Yelp, a trusted platform for connecting people with great local businesses, Yelp Assistant leverages large language models (LLMs) to guide users through the process of finding the right professional for their needs. Background and Development Yelp Assistant is a product of Yelp's continuous innovation to enrich user experience. As Yelp approaches its 20th anniversary, it has evolved from a review site to a powerful platform that helps users navigate the complex task of finding and hiring service professionals. Yelp Assistant is a testament to this evolution, leveraging AI to make the process even easier. Core Features and Capabilities Yelp Assistant intelligently understands your project or problem, engages in a professional-like dialogue with follow-up questions, and then matches you with businesses that are qualified to help with your project. It is able to efficiently translate your problem and identify the right provider for your needs. User Experience Yelp Assistant not only helps you connect with pros who are suited for your project, but it also alleviates the guesswork on the type of specialists you may need, making hiring the right pros straightforward and stress-free. Applications and Use Cases Yelp Assistant can connect you with businesses across thousands of categories within home, local, auto, beauty, pet, real estate, professional, event planning, financial services, and more. Impact and Future Outlook Yelp Assistant is currently available on iOS from the ‘Projects’ tab and will roll out to Android later this summer. It is set to revolutionize how consumers discover and hire services professionals, making the process more efficient and stress-free.